Last updated: August 27, 2026
1. Digital Products
Amalia Kauberg Studio sells digital products, including downloadable PDF coloring pages, printable wall art, greeting cards and related digital files.
No physical product will be shipped. Customers are responsible for ensuring that they have suitable software, equipment and printing facilities to open and use the purchased files.
2. Right of Withdrawal for Digital Content
Consumers in the European Union generally have a 14-day right to withdraw from a distance contract.
However, the right of withdrawal may end before the expiry of this period when:
- the customer expressly agrees that delivery of the digital content may begin immediately;
- the customer acknowledges that this causes the loss of the right of withdrawal; and
- access to or delivery of the digital product has begun.
Where these conditions have been met and the digital file has been made available for download, we are not required to provide a refund solely because the customer changed their mind, no longer wants the product or purchased it by mistake.
This does not affect the customer’s statutory rights where digital content is defective, incorrectly described or not supplied.
3. Problems With a Digital File
Please contact us if:
- the download link does not work;
- the purchased file is missing;
- the file cannot be opened due to a technical defect;
- the wrong product was delivered;
- the file is materially different from its description;
- the file is corrupted, incomplete or otherwise defective.
Contact us at hello@amaliakauberg.com and include:
- your name;
- your order number;
- the email address used for the purchase;
- a short description of the problem;
- a screenshot or error message, if available.
We will normally first attempt to resolve the problem by providing technical assistance, a corrected file, a replacement download link or the correct product.
4. When a Refund May Be Provided
A full or partial refund may be provided where appropriate, including when:
- we are unable to provide the purchased digital product;
- a material technical defect cannot be corrected within a reasonable time;
- an incorrect product was delivered and cannot be replaced;
- a customer was charged more than once for the same order;
- a refund is required under applicable consumer-protection law.
Each request will be reviewed based on the circumstances and the customer’s statutory rights.
Nothing in this policy limits any mandatory rights available to consumers under applicable law.
5. Situations That Normally Do Not Qualify for a Refund
Subject to applicable consumer law, a refund will normally not be provided where:
- the digital product has already been supplied or made available for download after the customer gave the required consent and acknowledgement;
- the customer changed their mind after receiving access to the file;
- the customer no longer needs or wants the product;
- the customer does not have compatible software, equipment or printing facilities;
- the customer expected a physical product even though the product page clearly described the item as a digital download;
- the customer is dissatisfied with printing results caused by their printer, paper, ink, print settings or third-party printing service;
- the customer has already downloaded, copied, printed, shared or otherwise used the product and no defect exists;
- the request concerns minor colour differences between a screen and a printed result.
This section does not apply where the product is defective, incorrectly described or where a refund is otherwise required by law.
6. Duplicate Purchases
If you accidentally purchase the same product more than once, contact us at hello@amaliakauberg.com with the relevant order numbers.
After verifying the duplicate transaction, we may refund the duplicated charge to the original payment method.
7. Approved Refunds
Approved refunds will be issued to the original payment method whenever possible.
The time required for the refund to appear in your account depends on the payment provider, card issuer or bank. We do not control their processing times.
We will notify you by email when the refund has been initiated.
8. Digital Product Licence After a Refund
If a purchase is refunded, the customer’s licence to use the relevant digital product ends.
The customer must stop using the product and must not download, print, copy, distribute, share, sell or otherwise use the refunded files.
9. Personal-Use Licence
Unless a product page expressly states otherwise, digital products are supplied for personal, non-commercial use only.
Purchasing a product does not transfer copyright or ownership of the artwork. Files may not be resold, redistributed, shared, uploaded to other websites, included in other products or used commercially without prior written permission.
10. Complaints
We aim to respond to refund requests and complaints without undue delay. Please contact:
Oxana Zamkina
Amalia Kauberg Studio
IČO: 04992610
Devonská 1223, 152 00 Praha, Czech Republic
Email: hello@amaliakauberg.com
Consumers may also have the right to seek out-of-court resolution of a consumer dispute through:
Czech Trade Inspection Authority
Česká obchodní inspekce
Štěpánská 44
110 00 Praha 1
Czech Republic
https://coi.gov.cz
11. Changes to This Policy
We may update this Refund and Returns Policy when our products, procedures or legal obligations change.
The version published on this page applies from the “Last updated” date shown above.
